Job Description
Monitoring: Monitoring of Application Performance Dashboard, APM alerts. User Assistance- Helping end-users through various channels (phone, email, chat) to help them with IT-related problems. Escalation- Escalating application issues to higher-level support teams when necessary. Security Awareness- Promoting and enforcing IT security best practices among end-users. Communication- Share acknowledgement on mail/ticket for the issues received. Regular update to end-users to informed about the status of their requests. Skills - Knowledge on Operating system: Windows and Linux Networking basics Ticket resolution, ticket status reporting, clubbing of tickets which are common in nature and can be easily can be permanently fixed. Good Communication Skills Sense of Urgency Documentation
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