Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infor LN for Discrete Manufacturing
Good to have skills : NA Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation across multiple platforms. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity, often requiring collaboration with different teams to address challenges effectively and efficiently.
Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to troubleshoot and resolve complex system issues to minimize downtime and impact on business operations.
Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
Coordinate with stakeholders to prioritize support tasks and ensure alignment with business objectives.
Professional & Technical Skills:
Must To Have Skills:
Proficiency in Infor LN for Discrete Manufacturing.
Strong analytical and problem-solving abilities related to enterprise resource planning systems.
Experience in diagnosing and resolving software issues within manufacturing and production environments.
Ability to work collaboratively with cross-functional teams to deliver effective solutions.
Familiarity with system monitoring tools and techniques to proactively identify potential issues.
Excellent communication skills to clearly articulate technical information to diverse audiences.
The candidate should have minimum 7.5 years of experience in Infor LN for Discrete Manufacturing.
