Alorica
Overview
Alorica is a global customer service company that provides a wide range of customer management outsourcing solutions. They offer services such as customer care, technical support, sales, and back-office processing to clients across various industries, including healthcare, financial services, retail, and telecommunications. They leverage technology and analytics to improve customer experiences and business outcomes for their clients.
About Us
Alorica partners with global brands to deliver customer experiences. They combine human intelligence with technology to provide customer interaction solutions. Their services span the entire customer lifecycle, from acquisition to retention. Alorica emphasizes a people-centric approach, focusing on employee engagement and development to ensure high-quality customer service.
Vision
To be the world's leading customer experience provider, creating opportunity and exceeding expectations for our clients, employees, and communities.
Mission
Alorica's mission is to deliver insanely great customer experiences.
Culture
Alorica fosters a culture of innovation, collaboration, and empowerment. They emphasize employee development and create a supportive environment where individuals can grow and succeed. They value diversity and inclusion and promote a sense of community within the organization. They also encourage a performance-driven environment, rewarding excellence and recognizing achievements.
Headquarters
Irvine, CA