Account Manager

• Responsible for the day-to-day management of assigned account(s).
• Manages/coordinates Client projects from planning to completion.
• May serve as the daily contact between the Agency and the Client.
• Effectively executes strategies, problem-solves, and develops solid business relationships.
• Provides Client service support.

Job Description:

• Proactive in developing and maintaining a close and productive relationship with key client contacts, always acting with integrity and including the SAM or AD in communications as appropriate.
• Develops a thorough understanding of the client s business and be proactive in maintaining and sharing your knowledge of the industry in which they operate.
• Ensures client requests are dealt with promptly and developed into internal briefs by you and your team, distinguishing between a good and poor client brief and proactively ensuring clarity on agreed actions.
• Ensures to gain client sign-off at the relevant project stages, involving the SAM/AD when appropriate.
• Ensures the work that you send to the client and that of anyone you oversee, is completed in a timely fashion and is of the upmost quality, with high levels of accuracy, attention to detail and relevance to brief.
• Before a project leaves the agency, ensures that all mandatory requirements have been considered and acted upon in order to gain sign off by the relevant Production Lead and client.
• Identifies and solves problems as they arise, appreciating when it is
  appropriate to involve or notify the SAM and / or the AD.
• Checks contact reports of key meetings and telephone conversations
  prepared by your team, ensuring these are issued to the client within 24-48 hours.
• Proactively manages jobs and the Production Schedule, to ensure that they are scheduled on time, to budget and are monitored using appropriate administration procedures.
• Supports those overseen in the prioritization of their tasks, in line with the wider Account Handling Team s activity and objectives, to ensure team deadlines are met.
• Where necessary, proactively liaises with the SAM and / or AD to ensure priorities are aligned.
• Ensures research and background information is prepared the team, for briefs / pitches / presentations as appropriate. Demonstrates capability in contributing to such meetings as needed.
• Works with a multi-disciplinary team, developing strong working relationships with the Production Team to ensure they can add value and client requirements are managed to realistic timescales and associated budgets are appropriate.
• Oversees this activity within your team as necessary.
• Supports the SAM and / or AD and working with the Insights & Planning Team, proactively develops understanding of strategy and how this applies to the projects you are delivering.
• Applies and relay this knowledge in an appropriate way.
• Proactive in identifying and progressing new business opportunities
  Administration and financial management.
• Monitors ongoing costs throughout individual campaigns.
• Ensures accurate quotations for production are produced and distributed at the beginning of any campaign, by you and those that you oversee.
• Proactively manages the maintenance of job numbers and job records.
• Produces accurate and timely invoices, proactively dealing with any billing or financial queries as appropriate.
• Ensures a systematic and efficient filing system is maintained.
• Mentor Junior Account Handlers in managing project finances appropriately.