What You ll Do

Support and maintain Zuora billing and subscription management systems daily.
Translate business requirements into Zuora configurations and workflow enhancements.
Configure and optimize product catalogs, rate plans, billing rules, and invoice settings.
Troubleshoot billing issues, resolve system errors, and ensure high data quality.
Collaborate with users to minimize disruptions and drive system adoption.
Document standard billing processes, configurations, and recurring issues.
Generate recurring and ad hoc billing or revenue reports.
Participate in testing and implementation of system changes tied to new business initiatives.

Core Competencies

Analytical Thinking Ability to interpret billing data and diagnose system issues.
Attention to Detail Ensures accuracy in billing, configurations, and documentation.
Communication Clear and effective interaction with finance, billing, and technical teams.
Problem Solving Ability to troubleshoot issues and recommend effective solutions.
Collaboration Works effectively with cross-functional teams.
Technical Aptitude Comfortable with systems, scripting, and billing tools.

Key Performance Indicators (KPIs)

Invoice Accuracy Rate Percentage of invoices generated without errors.
Billing Dispute Rate Number of customer billing disputes per billing cycle.
Data Quality Score Accuracy and completeness of billing and subscription data.
On Time Billing Completion Percentage of billing runs completed on schedule.
Issue Resolution Time Average time required to resolve billing issues.
Adoption of Zuora Features Measured by team usage and reductions in manual work.
Reporting Accuracy and Timeliness Error-free reports delivered on time.
Documentation Completeness All processes and system configurations kept current.

Who You Are

5 8+ years of experience in enterprise billing, subscription management, or financial systems development.
3 5+ years of hands-on Zuora platform experience, including Zuora Billing and advanced configurations (Payments, Revenue, CPQ a plus ).
Demonstrated experience delivering complex subscription billing implementations in a SaaS or recurring revenue environment.
Leverage AI-enabled tools and automation to support daily tasks and productivity.
Commitment to continuous learning in digital and AI literacy.

Preferred Qualifications

Zuora Billing Specialist

Job Description