Windows L2 Professional

Squircle IT Consulting Services Pvt Ltd is looking for Windows L2 to join our team

Provide technical support and troubleshooting for Windows operating systems and related applications

Resolve issues escalated from Level 1 support, including software installations, system configurations, and hardware/software conflicts

Perform system maintenance tasks such as patch management, updates, and security checks

Respond to incidents and service requests within agreed-upon service level agreements (SLAs)

Collaborate with other IT teams to identify and implement solutions to improve system performance and reliability

Document support activities, including resolutions, workarounds, and troubleshooting steps

Participate in on-call rotations and provide after-hours support when necessary

Stay updated with the latest Windows technologies and trends to effectively support and optimize Windows environments

Requirements:Solid experience in providing Windows desktop and server support

Proficiency in troubleshooting Windows operating systems, Active Directory, and related components

Strong knowledge of Windows administration tools and utilities

Familiarity with networking concepts, TCP/IP protocols, and basic network troubleshooting

Excellent problem-solving skills and ability to analyze complex issues

Strong communication skills, both verbal and written

Ability to work independently and as part of a team in a fast-paced environment

Relevant certifications (such as Microsoft Certified Professional) are a plus Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.