WFM Reporting Analyst

• Design performance efficient, impactful reports and visualizations for business and technical audiences
• Making large and/or complex data more accessible, understandable and usable
• Transforming, improving and integrating data, depending on the business requirements
• Responsible for data federation
• Create and maintain a reports instruction manual
• Delivering the data in a useful and appealing way to users

Skills and Qualifications

• At least 6 months experience in Workforce Management as Reporting Analyst or similar capacity
• Ability to work with large amounts of information and see the bigger picture
• Excellent analytical and problem solving skills
• Strong attention to detail
• Critical thinking
• Communication skills, both written and verbal
• Excellent math skills (optional but preferred)
• Ability to contribute proactively both independently and as part of a team
• (Preferred) experience in Power BI , Amazon Connect, Kibana, Teleopti
• (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI