Web Development Professional

• Lead the architecture and design of engagements implementing ServiceNow and integrating applications by requirement gathering, problem resolution, and providing recommendations to customers
  
  
• Lead the development team to provide enhancements and customization in support of customer needs utilizing JavaScript, CSS, HTML, and other web-based scriptingtools and methodologies
  
  
• Work to the overall objectives agreed with the IT services managers
  
  
• Implement ITS Configuration Management policy and standards while working with application support to ensure that any integrations added into ServiceNow align with best practices for the platform
  
  
• Provide leadership and expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices
  
  
• Manage clients, complex projects, drive business requirement gathering, managescope and client expectations
• Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platformapplications
  
  
• Perform upgrades and customizations of ServiceNow platform applications while adhering to source code, configuration management, release management and software development best practices
  
  
• Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications
  
  
• Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications
  
  
• Creating project and application architecture deliverables that are consistent witharchitecture principles, standards, methodologies, and best practices
  
  
• Providing support / guidance to the development teams during the analysis, development, and testing processes
  
  
• Provide inputs to create Agile user stories based on business requirements
• Participate in E2E functionality assessment during Validation Testing phases (SIT, UAT)
• Experience with technical programming; capable of managing and overseeing global teams designing, programming and implementing various technical solutions Work with Level 1 support teams to deploy and maintain applications
• Responsible for proactive problem and risk management on the platform
  
  
• Guide team in troubleshooting issues found on ServiceNow platform, applications, and workflows
  
  
• Experience in designing, building, and maintaining ServiceNow integrations via RESTAPI
  
  
• Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts
• Develop, configure and implement changes in ServiceNow including, but not limitedto: core setup, workflow administration, reporting, data imports, customscripting, and third-party software integrations
  
  
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc

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