We Are Hiring -International voice process

Hiring: International Voice Support Executive | IntouchCX | Hyderabad

About IntouchCX

IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. We partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.

Job Title: International Voice Support Executive

Location: Hyderabad (Work from Office)
Shift: Rotational Shifts (US Process)
Working Days: 5 Days Working | 2 Rotational Week Offs

Job Description:-

We are looking for dynamic and customer-focused professionals to join our International Voice Support Team. The ideal candidate should possess excellent communication skills and be passionate about delivering outstanding customer service to global customers.

Key Responsibilities:-

• Handle inbound customer calls from international customers (US process).
  
• Resolve customer queries related to accounts, billing, subscriptions, and general support.
  
• Provide effective issue resolution while ensuring a positive customer experience.
  
• Demonstrate strong customer handling and active listening skills.
  
• Maintain high levels of customer satisfaction (CSAT) and quality standards.
  
• Accurately document customer interactions in CRM tools.
  
• Follow call handling processes and compliance guidelines.
  
• Meet performance metrics such as Quality Score, AHT (Average Handle Time), CSAT, and Productivity.
  
• Build rapport with customers and deliver first-call resolution whenever possible.
  

Desired Candidate Profile:-

• We are also looking for Fresher and the candidate's who holds Minimum 6 months of experience in International Voice Process, Customer Support, Customer Service, or Technical Support.
  
• Excellent verbal communication skills in English.
  
• Strong customer service orientation and problem-solving abilities.
  
• Good listening, probing, and interpersonal skills.
  
• Ability to handle customer escalations professionally.
  
• Comfortable working in rotational shifts and a fast-paced environment.
  
• Basic computer knowledge and familiarity with CRM systems.
  
• Experience in BPO/Call Center/Contact Center environment is preferred.
  

Educational Qualification:-

• High School Diploma / Intermediate / Graduate (Any Stream)
  

Key Skills
International Voice Process, Customer Support, Customer Service, Inbound Calling, Voice Process, US Process, Call Center Operations, Customer Retention, Customer Handling, Technical Support, Query Resolution, Active Listening, CRM, Customer Satisfaction, BPO, Contact Center, Communication Skills.

Perks & Benefits:-

• Attractive Performance Incentives
  
• Rewards & Recognition Programs
  
• PF & ESI Benefits
  
• Career Growth Opportunities
  
• Employee-Friendly Work Environment
  

Walk-in Details:-

Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad
Interview Timing: 11:30 AM 3:30 PM
Contact Person: HR Vijaya
Contact Number: 8019391888

Note: Please carry your updated resume and Aadhaar Card for the interview. Mention "HR Vijaya" as the reference on your resume.

Reminder: IntouchCX never asks for money or sensitive personal information during the hiring process.