Warehouse Manager

Role & responsibilities

Warehouse Operations

• Manage day-to-day warehouse operations including inbound, put-away, storage, picking, packing, dispatch, and returns.
• Ensure timely processing of B2B, B2C, and marketplace orders as per defined SLAs.
• Monitor warehouse capacity, space utilization, and operational efficiency.

Inventory Management

• Ensure accurate inventory records through regular cycle counts and physical stock audits.
• Minimize inventory discrepancies and maintain stock integrity.
• Drive FIFO/FEFO practices and proper storage of all inventory.

Team Management

• Lead, coach, and develop warehouse staff to achieve productivity and quality targets.
• Plan manpower allocation based on daily operational requirements.
• Monitor team performance and ensure compliance with company policies and SOPs.

Process Excellence

• Implement and monitor warehouse SOPs, quality standards, and safety guidelines.
• Drive process improvements to enhance productivity, reduce costs, and improve service levels.
• Ensure warehouse housekeeping through 5S implementation and safety compliance.

Performance Management

• Monitor warehouse KPIs including Inventory Accuracy, Order Fulfillment, Dispatch TAT, Productivity, Order Accuracy, and Cost per Order.
• Prepare daily, weekly, and monthly operational reports.
• Identify operational gaps and implement corrective actions.

Stakeholder Management

• Coordinate with Procurement, Planning, Customer Service, Sales, and Logistics teams for seamless operations.
• Work with transport partners to ensure timely dispatch and delivery.
• Support new warehouse projects, automation initiatives, and operational expansion.

Preferred candidate profile

• Bachelor's degree in Supply Chain Management, Logistics, Operations, Business Administration, or a related field.
• 810 years of experience in warehouse operations, preferably in FMCG, Consumer Electronics, Retail, or E-commerce.
• Strong knowledge of Warehouse Management Systems (WMS), ERP systems, and Microsoft Excel.
• Proven experience in managing large warehouse operations, inventory control, and order fulfillment.
• Excellent communication and interpersonal skills with the ability to coordinate effectively across cross-functional teams and external stakeholders.
• Strong leadership, people management, analytical, and problem-solving abilities.
• Experience in driving operational excellence, productivity improvement, and process optimization.