Experience
2 - 5 yrs
Job Location
Jaipur, India
Vacancy
5
Designation
Application Support Specialist
Job Type
Not specified
Job Description
Role & responsibilities
- Provide L1/L2 application support for MSME & Wheels applications across 24x7 rotational shifts
- Perform advanced troubleshooting, root cause analysis (RCA), and issue resolution within defined SLAs
- Analyze application logs, database queries, and system performance metrics to diagnose issues
- Handle complex incidents, problem management, and recurring issues proactively
- Coordinate with L3/Development, Infra, and Vendor teams for permanent fixes
- Ensure timely ticket updates, resolution documentation, and closure in ticketing tools
- Drive incident prioritization, impact assessment, and service restoration
- Support release activities, patch deployments, and change management processes
- Implement workarounds and permanent fixes for known issues
- Monitor application health and recommend performance improvements
Preferred candidate profile
- Bachelors degree in Computer Science / IT / Engineering or related field
- 2–5 years of experience in application support (preferably in BFSI/MSME domain)
- Strong understanding of application architecture, APIs, and integrations
- Hands-on experience in log analysis, SQL queries, debugging, and monitoring tools
- Knowledge of incident, problem, and change management (ITIL framework)
- Ability to handle critical incidents and high-severity production issues
No Referrers Available
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