Job Summary

Waiter / Steward

Mai Kai is the signature multicuisine restaurant at Tiki Farms Resort, positioned as an independent revenue centre serving resort guests, walk-in diners, day picnics, corporate groups, and private events. We are hiring an FB Supervisor to take primary ownership of the restaurant floor - managing daily operations, leading the service team, coordinating with the kitchen, and ensuring every guest interaction reflects the warm, personalised hospitality that defines Tiki Farms.

Responsibilities

Welcome guests warmly and assist them with seating.
Present menus and explain dishes, beverages, and daily specials.
Take accurate food and beverage orders using the POS or order-taking device.
Serve food and beverages promptly while maintaining service standards.
Ensure tables are properly set before service and cleared promptly after guests leave.
Coordinate with the kitchen to ensure timely and accurate order delivery.
Check guest satisfaction during the meal and respond promptly to requests.
Handle guest queries politely and escalate complaints to the FB Supervisor when required.
Maintain cleanliness of the restaurant, service stations, and dining areas.
Assist in setting up the restaurant for breakfast, lunch, dinner, and special events.
Follow hygiene, food safety, and grooming standards always.
Support banquet service, private events, corporate gatherings, and celebrations whenever required.
Encourage satisfied guests to share their dining experience through online reviews.

Requirements

1-3 years of experience as a Waiter, Steward, or Food Beverage Service Associate.
Experience in restaurants, hotels, cafes, or resorts preferred.
Good knowledge of food and beverage service etiquette.
Basic understanding of POS billing systems is an advantage.
Physically fit and comfortable standing for extended periods.
Willingness to work weekends, holidays, and shifts.
Languages: Hindi required; English preferred; Marathi will be an added advantage.

Skills

Excellent customer service and hospitality.
Good communication and interpersonal skills.
Positive attitude with a pleasant personality.
Ability to work efficiently during busy service hours.
Team player with a willingness to learn.
Good grooming and professional appearance.
Attention to detail and cleanliness.
Basic upselling and suggestive selling skills.

Working pattern

6 days a week
Weekend presence mandatory - peak service days for the restaurant
Weekly off on a weekday
Immediate joining preferred

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.