UX Researcher

ServiceNow
Posted on October 1, 2025
ServiceNow logo

Experience
2 - 7 yrs
Salary
₹ 2-7 Lacs P.A.
Job Location
Hyderabad, India
Vacancy
1
Designation
Lead Researcher
Job Type
ONSITE

Job Description

  • Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption
  • Apply appropriate research techniques and methods for specific project needs
  • Engage with customers to understand their unique implementation of our products, including defining and synthesizing user needs and use cases
  • Partner with Product Managers and Designers to influence product strategy and roadmaps
  • Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
  • Analyze and synthesize current or previous qualitative studies and quantitative data to generate strategic and tactical insights with actionable recommendations.
  • Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.

Keywords

Product managementQualitative Research

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