US HR Operations Analyst

The HR Helpdesk Analyst role involves managing employee HR / Payroll inquiries through various channels tickets/ cases, chat, and telephone. The role requires developing a deep understanding of the client organization to respond effectively to employee inquiries originating from multiple sources. The HR Service Delivery Solutions Specialist will have a strong customer service orientation with the responsibility to use independent judgement and problem-solving skills to address Client Associate inquiries regarding HR policies and processes and resolve Associate problems including pay and benefits issue resolution. They will also be responsible for accurately documenting and managing all Associate inquiries via the case management system. Additionally, the Specialist will participate in the planning, development, and delivery of Associate life-cycle support for events such as on-boarding, open enrolment, performance management, and facilitating the exit process. The Specialist will be required to partner successfully across HR and IT functional teams to resolve Associate issues, provide solutions, and offer recommendations for process enhancements and improvements.