Experience
6 - 11 yrs
Job Location
India
Vacancy
1
Designation
Risk and Compliance Manager
Job Type
Not specified
Job Description
Role & responsibilities
- Risk & Compliance will own and drive the end-to-end risk and compliance framework for Customer Service Contact Center function.
- Process-level auditing, and regulatory compliance, and is responsible for identifying, assessing, and mitigating risks across financial, reputational, PII, outsourced partner, and regulatory dimensions.
- The incumbent will be the single point of accountability for ensuring that outsourced contact center partners adhere to all contractual, statutory, and ISO-aligned obligations.
- Build and maintain a comprehensive Risk Register covering all CX contact centre processes from customer interaction handling to data management, vendor operations, and regulatory obligations.
Preferred candidate profile
ISO Certified
9001 ISO Certification