Job Description
Immediate /Short Notice Only
ramya.panneeru@cerebra-consulting.com
Only Whatsapp: 8977020346
Unqork Production Support Engineer / Senior Support Analyst
Experience: 5 to 10 Years
Relevant Unqork Experience: 2+ Years
Location: Hyderabad / Chennai
Budget: Up to 12 LPA
Domain: Life Insurance / Financial Services
Key Responsibilities
- Provide L2/L3 production support for Unqork applications.
- Monitor application health and troubleshoot production incidents.
- Handle incident, problem, and change management activities.
- Perform RCA and implement preventive measures.
- Troubleshoot Unqork modules, workflows, data workflows, decisions, forms, integrations, and dashboards.
- Support production deployments and post-release validation.
- Troubleshoot REST/SOAP APIs, webhooks, middleware integrations, and data synchronization issues.
- Validate inbound/outbound API payloads.
- Work with business, application, infrastructure, and vendor teams.
- Create monitoring dashboards, runbooks, and knowledge articles.
- Participate in major incidents, war rooms, and weekend release support.
Must-Have Skills
Unqork: Unqork Platform, Modules, Data Workflows, Decisions, Components, Plug-ins, APIs, Environment Management, UDesigner, Deployment & Promotion
API & Integration: REST APIs, SOAP, JSON, XML, Postman, Swagger/OpenAPI, Webhooks, API Troubleshooting
Database: SQL, Oracle, SQL Server, Data Validation, Data Reconciliation, Query Optimization
Cloud & DevOps: AWS, Azure, CI/CD, Git, Release Management
Monitoring: Splunk, Dynatrace, AppDynamics, Kibana, Azure Monitor, CloudWatch
Production Support: Incident Management, Problem Management, Change Management, Major Incident Management, ServiceNow, SLA Management, RCA, Knowledge Management
Preferred Domain Experience
- Life Insurance
- Annuities
- Underwriting
- Policy Administration
- Claims Processing
- Customer Servicing
- Agent Platforms
- BFSI / Financial Services
Good to Have
- Unqork Certified Professional
- ITIL Foundation
- Low-Code / No-Code platform experience
- Salesforce / ServiceNow / Guidewire exposure
- Experience in global delivery models
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.