Manage day-to-day operations for the Credit Operations team, which includes direct management of Credit Analysts responsible for daily processes
Coach and mentor Credit Analysts on policy, procedures and functional initiatives, and scale underwriting operations team
Assist in defining policies and product features to support automated and manual credi decisioning and monitoring
Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform
Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way
Review complex credit decisions that require manual reviews or exceptions
Identify, monitor and communicate the right metrics to measure process quality, decision quality and team productivity
Participate in program operations, partner with product managers and contribute to team-wide improvement goals
Own relationships with Sales and Business operations to ensure balance between customer needs and prudent risk management

Underwriting Manager

Job Description