Job Description
Key Roles & Responsibilities
Take ownership of customer issues and ensure they are resolved end-to-end.
Team Handling , Interact with QA & Developers for Fixing the issues.
Research, diagnose, troubleshoot, and identify effective solutions for System & application functional Issue.
Follow standard procedures for escalating unresolved issues to appropriate internal teams.
Provide prompt, accurate, and clear feedback to customers.
Ensure all issues are properly recorded, tracked, and closed
Document solutions and technical knowledge in the form of knowledge-base articles and tech notes
Adhere to SLAs based on issue severity.
Collaborate with cross-functional teams when needed to resolve issues
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Key Qualifications & Skill Sets
6 to 10 years of experience in Application Support, Enterprise Technical Support, IT Support, or as a Technical Engineer (preferably in the Payment domain)
2Tier , 3Tier Architecture knowledge.
Experience with Micro-Service Architecture.
Strong exposure to MySQL, including writing SQL queries
Experience with scripting languages such as Perl and Shell
Hands-on understanding of Linux/Unix commands
Good understanding of APIs
Strong debugging skills
Critical-thinking and analytical problem-solving abilities
Excellent client-facing skills
Strong written and verbal communication
Ability to work under pressure.
Ability to prioritize tasks based on urgency and importance
Self-motivated and eager to learn new skills and technologies
No Referrers Available
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