Travel Desk Coordinator

Key Responsibilities

1. Customer Enquiry Handling

• Handle incoming calls, WhatsApp enquiries and online travel leads.
• Understand customer requirements such as destination, travel dates, number of passengers, budget and preferences.
• Provide basic information about tour packages, itineraries, inclusions, exclusions and travel requirements.
• Respond to customer enquiries professionally and promptly.

2. Lead Follow-Up & Sales Support

• Follow up with prospective customers through calls and WhatsApp.
• Maintain proper records of all enquiries and follow-up activities.
• Coordinate with the Sales Executive/Travel Consultant for quotations and package details.
• Follow up with customers until the enquiry is converted, postponed or closed.
• Ensure no genuine lead is left unattended.

3. Travel Coordination

• Coordinate between customers, sales team, operations team, suppliers and management.
• Share booking confirmations, itineraries, payment details and other required information with customers.
• Assist the operations team in collecting required documents from clients.
• Support customers before departure and coordinate basic travel-related requirements.

4. Customer Relationship Management

• Maintain professional and friendly communication with customers.
• Build strong relationships with existing and prospective clients.
• Handle routine customer questions and escalate complaints/issues to the concerned team.
• Ensure customers receive timely responses.

5. Data & Reporting

• Maintain accurate customer and lead databases.
• Update CRM/Excel/Google Sheets regularly.
• Prepare daily/weekly reports on enquiries, follow-ups, conversions and pending leads.
• Maintain proper records of customer communication and booking status.

6. Group Departure Support

• Assist in coordinating customers travelling on BUILDMYTRIP group departures.
• Communicate important departure information to passengers.
• Assist the operations team with passenger lists, document collection and coordination.
• Willingness to travel with group departures when required, particularly when the employee has successfully handled/coordinated the booking.

Candidate Requirements

• Minimum 1-3 years of experience in the Travel & Tourism industry preferred.
• Good communication skills in English and Telugu.
• Kannada language knowledge will be an added advantage/preferred.
• Good telephone etiquette and customer-handling skills.
• Basic knowledge of domestic and international travel destinations.
• Basic knowledge of tour packages, hotels, flights and travel documentation.
• Good knowledge of MS Excel, WhatsApp Business, email and Google Workspace.
• Ability to maintain customer data accurately.
• Good follow-up and negotiation skills.
• Positive attitude and willingness to learn.
• Ability to work in a target-oriented environment.
• Should be willing to work on weekends/holidays when required during peak travel periods.

Key Skills

Communication | Customer Handling | Lead Management | Follow-Up | Sales Support | Travel Coordination | MS Excel | WhatsApp Business | CRM | Problem Solving | Team Coordination

Performance Expectations

The selected candidate will be expected to:

• Respond to leads quickly and professionally.
• Maintain 100% follow-up discipline on assigned enquiries.
• Keep customer/lead data updated.
• Coordinate effectively with Sales and Operations teams.
• Contribute towards lead conversion and customer satisfaction.
• Take ownership of assigned customers until proper handover/closure.

Additional incentives may be provided based on performance and conversions.

Interested candidates can share their profiles at ankur.johar@talentcorner.in