Training Manager - Sales

Responsibilities

• Deliver and facilitate new hire training using the provided curriculum to sales staff across levels.

• Create and maintain a conducive learning environment for all the participants.

• Work on Training Need Identification (TNI), refresher training and track efficacy.

• Drive implementation of new tools and processes.

• Identify skill gaps by shadowing the Sales representatives, listening to calls and conferring with Sales Managers.

• Develop individual coaching plans; provide learning resources and assistance.

• Provide face to face and documented feedback.

• Collect and interpret data to determine effectiveness of training techniques.

• Write and publish training materials.

• Achieve Sales training financial goals by forecasting training requirements, preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective action.

• Achieve Sales training operational goals by contributing training information and recommendations to organizational strategy; implement productivity, quality and customer service standards; resolve problems; complete audits; identify trends; determine training system improvements and implement change.

• Conduct interviews for potential employees and assess them on communication skills.

• Actively participate in Train-the-Trainer sessions (TTT) and pilot sessions.

• Participate in company wide projects/assignments such as curriculum development/update or traveling to assist with new centre launches.

• Partner with HR to drive new joinee onboarding and orientation processes.

Requirements

• Blended experience of 6+ years in B2C Sales and Sales Training roles.

• Graduates from any discipline. Certifications will be an added advantage.

• Prior Ed-tech industry experience is desired but not mandatory.

• Should be comfortable with a six day working schedule and one week off between Mon-Fri.

• This job is based out of our office in Bengaluru; should be willing to relocate, if required.