What would you do The Benefits and Compensation Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it.
What are we looking for
HR Experience
People Movement Experience
Problem Solving
SuccessFactor/Oracle Experience a plus
MS Office Experience
Strong MS Office and Excel skills with focus on data analytics
Create effective QC and Audit mechanism within process to ensure delivery on SLAs.
Assist in training/educating HRO personnel on learning and acquired skills in process.
Ensure Customer Satisfaction
Ensure and maintain the security and confidentiality of client data
Knowledge/Skills Requirements:
Good organizational prioritisation skills.
Analytical and problem solving skills.
Multi-cultural awareness.
Passion for customer service.
Team player.
Attention to detail.
Focus on high data accuracy.
Quality driven in communications and all system transactions.
Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate
Good written and verbal skills
Core Competencies
Professional Qualities
Good oral and written communication skills
Ability to identify and effectively use resources
Excellent customer service skills
Roles and Responsibilities:
Key Responsibilities
Read, understand and analyze client process as per the business rules as a subject matter expert.
Serve as the primary expert on compensation structures and benefits programs, providing guidance on policy interpretation, regulatory compliance, and best practices
Audit accurate and timely updates in HR systems and ticketing platforms (e.g., Workday, ServiceNow).
Lead the resolution of complex employee inquiries and escalations related to compensation adjustments, benefits eligibility, and plan administration.
Oversee the execution of annual compensation cycles, including merit increases, bonus payouts, and equity grants, ensuring accuracy and fairness
Act as a key contributor in system enhancements, policy updates, and process automation initiatives related to HRIS and benefits platforms.
Develop and deliver training, documentation, and knowledge resources to HR teams and stakeholders on compensation and benefits topics.
Master the given process and help the team members to overcome process related queries
Escalate issues and seek advice when faced with complex issues/problems.
Pay close attention to quality of written and verbal English skills within Team.
Creates a logical plan, realistic estimates and schedule for an activity or project segment.
Ensure LWIs are followed and updated regularly and train the team members on process updates.
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control.
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Qualification Any Graduation
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.
