Experience
2 - 7 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Support Analyst
Job Type
Not specified
Job Description
Key Responsibilities:
- Provide L3 support for Navis N4 and XPS platforms, securing high availability and performance of global terminal operations.
- Investigate, diagnose and resolve complex incidents (application, database, integration, and infrastructure level).
- Perform root cause analysis and deliver permanent fixes, ensuring knowledge is documented and shared.
- Manage incidents, requests, changes, and problems through ServiceNow (SNOW) aligned with ITIL best practices.
- Support system upgrades, patches, and configuration changes in coordination with terminals, vendors, and global teams.
- Contribute to implementation projects, TOS migrations, and cybersecurity initiatives related to terminal platforms.
- Collaborate with L2, local IT, and vendors to ensure proper escalation and resolution of TOS issues.
- Participate in standardization projects and initiatives improving monitoring, observability, and automation.
- Analyze monitoring and performance data to anticipate issues and optimize stability.
What We re Looking For:
Must-Have (Required Qualifications):
- Knowledge of Terminal Operating Systems (TOS NAVIS N4 and XPS) front-end and back-end
- Hands-on knowledge of Navis N4 and XPS , both functional and technical (front-end and back-end).
- Familiarity with system administration basics.
- Strong problem-solving and analytical skills , with ability to quickly triage and isolate issues.
- Excellent communication in English to coordinate with global terminals and vendors.
- Knowledge of ITSM/ITIL processes (Incident, Problem, Change, Request).
Nice-to-Have (Preferred Qualifications):
- Experience in database (Oracle/SQL), log analysis, and troubleshooting distributed applications .
- Experience with Grafana, Prometheus, or other monitoring tools .
- Exposure to integration technologies (Edge/CDH, Debezium, APIs, MQ).
- Skills in scripting / automation (Python, Shell, PowerShell).
- Previous experience in cybersecurity projects or working with cyber controls in operational IT environments .
- Experience in containerized / cloud environments.
- Background in terminal operations and operational workflows.
- Proactive mindset, fast learner, ability to work under pressure.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.