Ticketing and client Service Professional

We are looking for a highly skilled and experienced professional to join our team as a Ticketing and Client Service representative in Pune. The ideal candidate will have 2-6 years of experience in ticketing and client service, with excellent interpersonal and customer service skills.

• Handling international and domestic air tickets for all sectors, including leisure and corporate travel.
• Creating PNRs and issuing tickets on Amadeus and Galileo systems.
• Managing reservations, ticketing, and invoicing for clients.
• Providing error-free ticket issuance and resolving customer complaints.
• Coordinating with documentation staff for travel-related services.
• Adhering to IATA guidelines for ticketing rules and regulations.
• Tracking and collecting refunds, and assisting with re-issue, refunds, and cancellations.

• Well-versed in international and domestic routing and ticketing.
• Knowledge of Amadeus/Galileo ticketing software.
• Excellent interpersonal and customer service skills.
• Ability to provide excellent customer service both in person and via phone/email.
• Team player with negotiation and good selling/communication skills.
• A graduate degree is preferred; IATA qualification is also acceptable.