Designation: Territory Service Manager (2W)

Position description: Implement company's service standards policies at the preowned vehicles outlet and help the dealers to grow their service business Accountable to improve customer satisfaction in assigned territories.

Primary Responsibilities:

Dealer Business: Improve service business of dealer.
To improve service operational efficiency in workshop to improve customer satisfaction and profitability.
Ensure availability of genuine parts supplied by TVSM recommended source
Improve PSF Score: through service process audit take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.
Contact customers at regular interval by telephone / personal meeting and understand their expectation take counter measures. Assist the dealers to close the customer complaints within 48 hours.
Improve the capability level of dealer's service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills.
Improve customer satisfaction by updating the mechanics' knowledge through competitor model training.
Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers.

Educational qualifications preferred

Degree: Bachelor of Engineering - BE

Behaviour competencies

Technical Expertise
Interpersonal relationship
Operational Excellence
Leadership and People Management
Customer Focus

Required work experience

Industry: Automotive industry.
Years of experience: 3 to 8

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Territory Service Manager

Job Description

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