Job Description
Outbound & Inbound Calling : Initiate calls to prospective leads to introduce products/services and respond to incoming customer Queries. Ask relevant questions to understand client needs and persuasively explain product features and benefits.
Data Management: Accurately update and maintain detailed customer logs and contact details in the companys Customer Relationship Management (CRM) system. Follow-ups & Closures: Conduct regular follow-up calls to nurture prospects, process orders, or pass high-potential leads to the sales team. Query Resolution: Address client grievances, answer questions, and assist in providing appropriate solutions to ensure customer satisfaction. Target Achievement: Meet or exceed daily, weekly, and monthly quotas for call volume, sales, or lead generations.