Tele Caller - Sales

Role & responsibilities

• Make welcome calls to customers after loan disbursement.
• Explain loan details, EMI schedule, and repayment process to customers.
• Provide EMI reminders and ensure timely payment follow-up.
•  Handle customer queries related to loans and repayments.
•  Coordinate with branch teams for document verification and updates.
• Follow up with customers and branches for pending document collection.
• Maintain accurate call records and update CRM/system regularly.
• Ensure compliance with company policies and communication guidelines.
• Build and maintain good relationships with customers for smooth operations.
• Escalate critical issues or payment delays to the concerned team.

Preferred candidate profile

• Candidates from Gujarat Preferred Only.