Technology Support Specialist

Key Responsibilities

• Technical support - Incident management, change management, problem management
• Monitoring - Zabbix, Prometheus, ELK, Grafana
• Troubleshooting - Customer issues, Application issues
• Linux - file manipulation
• Perform system health checks
• Investigate Customer issues
• Investigate system alarms
• Lead/participate in Incident management
• Perform Change Reviews
• Problem management - lead/participate in Postmortems
• Problem management - drive resolution of customer impacting issues
• Improve detection of issues (alarm tuning)
• Fulfill daily requests
• Oncall Duties

Requirements Required qualifications to be successful in this role

• Monitoring - Zabbix, Prometheus, ELK, Grafana, Dynatrace, Nagios
• Incident Management
• Linux

Benefits Additional Information:

• Job Type: Permanent Full Time
• Work Profile: Hybrid (Work from Office/ Remote)
• Years of Experience: 3-7 Years
• Location: Bangalore
  

What We Offer

• Competitive salaries and comprehensive health benefits
• Flexible work hours and remote work options.
• Professional development and training opportunities.
• A supportive and inclusive work environment