Experience
1 - 5 yrs
Salary (CTC)
₹3L - ₹6L
Job Location
Pune, India
Vacancy
50
Designation
Technical Support
Job Type
Not specified
Job Description
Job description
Job Summary
The Technical Support is the first point of contact for users seeking technical assistance. The role involves handling basic IT support issues, Hardware Support, Server Support, logging incidents, and ensuring timely resolution or escalation as per defined SLAs.
Key Responsibilities
- Provide first-level technical support via phone, email, or chat
- Log and track all incidents and service requests in the ticketing tool
- Diagnose and resolve basic hardware, server, software, and network issues
- Troubleshoot issues related to:
- Windows OS / basic Mac support
- MS Office / O365
- Email & Outlook issues
- Password resets / account unlocks
- Follow standard SOPs and knowledge base articles
- Escalate unresolved issues to L2/L3 teams
- Ensure adherence to SLAs and response timelines
- Maintain proper documentation of issues and resolutions
Educational Qualification
- Graduate/Undergrate
Contact on below Numbers
Komal - 9209402178
AdhyaShree - 7391054306
Akanksha - 7391 054 304
Aishwarya - 87999 87538
No Referrers Available
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