Experience
4 - 8 yrs
Job Location
Pune, India
Vacancy
1
Designation
Technical Specialist
Job Type
ONSITE
Job Description
Job Description
The IT Asset Service Management (ITAM-ITSM) Analyst/Specialist is responsible for end-to-end governance of IT assets (hardware, software, cloud resources where applicable) across the full asset lifecyclefrom planning and acquisition through deployment, support, optimization, retirement, and disposalwhile ensuring that asset data is accurate, auditable, and service-aligned.
Key Responsibilities
- Asset Lifecycle Operational Governance (HAM + SAM): Own and execute lifecycle controls for IT assets (request, procurement, deployment, maintenance, transfer, retirement, and disposal), ensuring assets are centrally governed and traceable.
- Software Asset Management (License Management Compliance): Manage software entitlement and usage tracking, support license position visibility, and handle license queries as a first point of contact (where applicable).
- CMDB Ownership Alignment Configuration Data Quality: Ensure asset data is structured for CMDB consumption (accurate CI attributes, lifecycle states, ownership, location, and relationships).
- ITSM Integration (Service Alignment): Embed asset lifecycle events into ITSM workflows (requests, incidents, changes, and problems) to reduce operational risk and improve service outcomes.
- Reporting, Analytics Power BI Dashboards: Build and maintain Power BI dashboards that consolidate asset management data from multiple sources (including CMDB and curated repositories) to provide a reliable "single source of truth" for stakeholders.
Key Deliverables / Outcomes
- Clean, trusted asset inventory with lifecycle traceability (deployment, transfer, retirement/disposal).
- Actionable compliance reporting (inventory completeness, audit evidence readiness, unauthorized asset identification).
- CMDB-aligned CI dataset quality improvements (attributes, relationships, governance routines).
- Stakeholder-ready Power BI dashboards integrating multi-source asset data and CMDB inputs.
Required Skills Experience
- ITAM / Asset Lifecycle: Strong hands-on experience in IT Asset Management (HAM + SAM concepts), including lifecycle control, inventory management, tracking, and governance.
- CMDB / Configuration Management: Experience working with CMDB concepts: CI attributes, CI lifecycle states, relationships/dependencies, and data governance.
- ITSM Process Knowledge: Working knowledge of ITSM process integration: Incident, Change, Problem, and Request fulfillment alignment with CI/asset data.
- Power BI (Must-Have): Power BI development skills: data modeling, Power Query, DAX, dashboard design, KPI definition, and performance optimization.
- Power BI (Must-Have) - multiple sources: Experience integrating multiple sources (e.g., CMDB exports, SharePoint lists, asset tools) into governed datasets and reports.
- Preferred / Nice-to-Have: Exposure to SAM tooling and/or automated discovery approaches used for software usage and inventory enrichment.
- Preferred / Nice-to-Have: Experience supporting audit activities and evidence preparation related to asset controls and asset inventories.
- Preferred / Nice-to-Have: Understanding of "single source of truth" reporting patterns for enterprise asset repositories and stakeholder dashboards.
Key Metrics (Example KPIs)
- Asset inventory accuracy/completeness (hardware/software coverage and correctness).
- License compliance posture and reharvesting outcomes (unused license identification, reallocation efficiency).
- CMDB data quality (attribute completeness, relationship accuracy, update frequency).
- Dashboard adoption and stakeholder satisfaction (Power BI usage, data trust, decision enablement).
Tools / Environment (Illustrative)
- ITSM/Asset platforms (e.g., ServiceNow/SNOW or equivalent), asset portals/repositories, SharePoint-based data stores, and Power BI reporting ecosystem.