Technical Services Engineer

We are looking for a highly skilled and experienced Technical Services Engineer to join our team at EPSON India Private Limited. The ideal candidate will have a strong background in technical services and support, with excellent problem-solving skills and the ability to work effectively in a fast-paced environment.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to products and services.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and provide recommendations for product improvements.
• Participate in training and development programs to enhance technical skills and knowledge.

Job Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 2 years of experience in technical services or support.
• Strong understanding of technical support principles and practices.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Strong analytical and troubleshooting skills.

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