Technical PMO Professional

Role Summary

The Technical PMO will support Product, Engineering, Support, Platform, and Delivery teams by tracking actions, maintaining governance records, coordinating stakeholder follow-ups, preparing management reports, and providing visibility on risks, dependencies, and delivery commitments.

The role is responsible for ensuring actions arising from reviews, escalations, audits, deployments, and customer discussions are tracked to closure, enabling technical teams to focus on execution rather than administrative coordination.

Action Tracking & Coordination

Maintain centralized action tracker across Product, Engineering, Support, Platform, SOC, and Delivery teams

Track actions from weekly reviews, customer meetings, escalation calls, RCA reviews, audit reviews, and deployment discussions

Follow up with stakeholders on pending actions

Maintain visibility of overdue actions and aging items

Escalate long-pending actions to management

Reporting & Presentation Management

Prepare weekly operational reports and monthly management reports

Develop governance dashboards and presentation decks

Consolidate updates from multiple teams

Track SLA, incident, deployment, escalation, and action closure metrics

Support preparation of QBRs, customer reviews, and leadership presentations

Governance Support

Maintain RAID (Risks, Assumptions, Issues, Dependencies) register

Track open risks and dependencies

Monitor action closure against agreed timelines

Support governance meetings through agenda preparation, MOM documentation, and action tracking

Maintain governance repositories and records

Problem Management Tracking

Track RCA action items and corrective actions

Follow up on recurring issues and engineering commitments

Maintain visibility of problem records and closure status

Track implementation of permanent fixes

Publish recurring issue trends and action status

Audit & Compliance Support

Maintain audit trackers and evidence repositories

Follow up on audit observations and action items

Track closure of compliance-related activities

Support preparation of audit documentation and management updates

Deployment & Delivery Coordination

Track onboarding, deployment, UAT, and go-live activities

Follow up on pending dependencies and approvals

Maintain deployment readiness trackers

Coordinate status updates between teams

Basic understanding of SDLC and product release lifecycle

Understanding of Incident and Problem Management processes

Familiarity with SaaS / Enterprise applications

Working knowledge of Jira, Confluence, ServiceNow, Excel, PowerPoint

Exposure to Power BI preferred

Ability to understand technical discussions and convert them into actionable trackers

Strong action tracking and follow-up skills

Good stakeholder coordination capability

Experience preparing reports and management presentations

Strong documentation skills

Good organizational and time management skills

Ability to manage multiple action items simultaneously

Strong written and verbal communication skills

Mandatory:

4 7 years of experience in PMO, Project Coordination, Delivery Coordination, Operations Coordination, or Governance Support

Experience maintaining action trackers and management reports

Experience preparing weekly/monthly governance presentations

Experience coordinating with multiple stakeholders

Preferred:

Experience in Product Support, SaaS, Cybersecurity, SIEM, MXDR, Managed Services, or Enterprise Software environments

Exposure to Jira, ServiceNow, Power BI, and governance reporting

PMP/Prince2 Foundation/ITIL Foundation

Action closure tracking accuracy

Timely publication of weekly/monthly reports

Overdue action visibility

Governance meeting action closure rate

Audit action tracking accuracy

Management reporting accuracy