Technical Operations Engineer

Key Accountabilities

• The role will require supporting customers on various VAS products, troubleshooting and resolving issues through proper procedures round the clock. The responsibilities will also include carrying out routine activities, fault management, change management and other troubleshooting related issues.
• Must be comfortable to work in shifts.
• Have worked on VAS platform with hands on experience on Level 2 support for any charging, Inventory or data application. - Maintain service uptime SLA as committed. Capacity planning Redundancy management.
• Should have good analytical skills to identify root cause of reported problems from client.
• Application Support, Deployment of Release, patches fixes on Platform.
• Carry out system audit with Internal and External teams. Provide input to Regulatory and other govt bodies related to application compliance. Provide valid justification for non-compliance cases.
• Configuration and troubleshooting of Linux environments (clustering, high availability, load balancing etc.). Exposure to working with various WebServers (Apache, Tomcat, Jboss).

Key Skills required

• Should have hands on experience on Linux platform,
• Should be able to troubleshoot issues related to Application Linux environments. RHCE/RHCA certification
• Should have hands on experience over writing complex queries with Oracle,mysql DB .
• Should have Troubleshooting, Analysis Debugging skills.
• Basic knowledge about Telecom like IN, HLR, SMSC, VLR, GSM, MSC
• Must have good knowledge of Docker and Kubernetes and should be able to manage related task independently.
• Basic understanding and knowledge AWS OR AZURE cloud.
• Basic understanding of Python and shell scripting.
• Good verbal and written communication skills.
• Knowledge of Tomcat, JBOSS, Apache and Webservers.

Behavioural skills

• Should be able to work in 247 shifts.
• Good customer handling capabilities and should have good communication skills.
• Comfortable in interacting with external vendors and internal customers, should have good interpersonal skills.
• Should be a team player and coordinate well between Internal and External teams.