Technical Operations Engineer ( React + JavaScript / Node )

Role & responsibilities

1. Technical Operations & Application Support (50%)

• Manage and resolve Tier 2 production incidents with a focus on timely resolution and minimal business impact
• Perform root cause analysis (RCA) and implement preventive measures
• Monitor application performance, identify issues proactively, and drive operational improvements
• Collaborate with cross-functional teams to ensure system stability and reliability

2. Software Engineering & Automation (35%)

• Develop and maintain applications using JavaScript/React
• Build and consume REST APIs
• Write scripts and automation to improve operational efficiency and reduce manual effort
• Work with GitLab, CI/CD pipelines, and deployment processes
• Contribute to code reviews and follow best engineering practices

3. Agile Delivery & Coordination (15%)

• Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives
• Manage tasks and workflows using Jira
• Support UAT, requirement clarification, and coordination with stakeholders
• Ensure timely delivery of assigned tasks with quality and accountability

Preferred candidate profile

• Strong experience in application support, incident management, and troubleshooting
• Hands-on experience with JavaScript, React, REST APIs
• Familiarity with CI/CD pipelines, GitLab, and automation scripting
• Good understanding of Agile methodologies and tools (Jira)
• Ability to balance operations and development responsibilities effectively
• Excellent communication and stakeholder management skills.
• Experience with monitoring tools and logging frameworks
• Exposure to cloud environments (AWS/Azure/GCP)
• Knowledge of DevOps practices and automation frameworks