Technical & Business Account Manager

We are seeking a technical account manager who can handle business and tech side of the client while being the single point of contact. In this position, you will be working with a team of highly accomplished tech geeks who are very passionate about solving real-world problems through technology. The ideal candidate has the drive and passion to thrive in a startup environment.

• Manage clients who are using Zippr s enterprise business solutions
• Manage technology integrations and client facing products (APIs, Zippr Business Console A tradezone management tool for QSRs)
• Understand client needs and communicating the same to internal tech and product teams
• Creation and implementation of new revenue models and understand the impact of such changes on the company s top and bottom lines
• Produce technical SOPs/PRDs and other documentation
• Work with the sales and management teams on upselling of Zippr products to current clients

Experience/Skills

• Bachelors/Masters degree in computer science or a related field
• 1-3 years of experience in managing technical support or technical account management
• Self motivated, autonomous and the ability to learn dynamically
• Strong communication, writing and presentation skills
• Ability to nurture an account from sign up to going live and beyond
• Prepare documentation/Paperwork, oversee API development and Integration, overseeing daily performance and providing support
• Technical background or experience in a similar field
• Hands on experience working in a tech company s product team
• Ability to set up APIs in Postman
• Experience in server -side scaling and load handling planning