TECH Support: School ERP

Tech Support: School ERP

The Tech Support Executive is responsible for providing end-to-end technical assistance to schools, parents, and staff using the School ERP platform. The role involves trouble shooting software issues, handling user queries, ensuring smooth ERP operations, and maintaining high customer satisfaction.

Key Responsibilities:

1. Customer Support

• Provide support to school staff, teachers, parents, and administrators
• Respond to tickets via phone, email and chat system

2. Trouble shooting & Issue Resolution

• Diagnose and resolve ERP-related technical problems
• Escalate complex issues to development or higher support teams
• Ensure timely resolution of reported bugs or system errors

Required Skills:

• Basic understanding of web-based applications or ERP systems
• Good communication skills (English & Hindi preferred in India)
• Problem-solving ability
• Knowledge of MS Office
• Ability to handle pressure and multiple tickets

Experience

• Experience in ERP, EdTech, SaaS, or School ERP will be preferred.
• Experience in School ERP modules such as Admission, Fee, Examination, Attendance, HRMS, Library, Transport, or Student Management will be an added advantage.

Preferred Qualifications:

• BCA / B.Tech / B.Sc IT / Diploma in Computer Science or related field
• 1 - 3 years experience in technical support / customer support (EdTech preferred)

Interested candidates are requested to share their updated resume at hr@schoolforschools.ai