We are looking for experienced Tech Lead Support role for immediate hire
At Stackup, Tech Lead Support will be responsible for all technical aspects of supporting Stackup s products & services to clients
Being a team leading role, support services to be rendered with a team of engineers

Responsibilities:

Support coverage for all Stackup product & service offerings Hyperconverged Infrastructure, Cloud, IT Automation Management, Software Defined Storage, MiniPC, System integration.
Technical ownership in supporting, rolling out upgrades and enhance existing system to improve customer experience
High level troubleshooting, as well as coordinating & cooperating with team members, customers, system integration partners.
Provide support for technical, IT infrastructure issues to ensure client satisfaction.
Ensure proactive health checks, hardware & software management with team.
Managerial responsibility towards ensuring team performance.
Co work with Product Development Engineering team in creating newer features, products.
Technical ownership in procurement, inventory & vendor management
Support process adherence, time line management
Additional tasks as deemed required by organization.

Requirements :

Must be a self-motivated, be able to work both independently and in a team environment
Ability to learn new technologies around IT Infrastructure, demonstrate & lead at functional level
Exceptional team management
Hands on IT Infrastructure knowledge around Servers, Storage, Networking
Sound knowledge around Linux OS, KVM, Qemu, Cloud technologies, Software Defined Storage.
System Engineer level knowledge in Windows Server & Linux OS.
Great Soft skills in communicating with external clients, partners, vendors & internal team members, co-workers.
Patience in handling customer issues, ensure close looping open ended things.
Education Engineering UG / PG Electronics / Software.

Experience:

Tech Lead - Support

Job Description