Team Manager - Reservation

Club Resorto Hospitality Ltd is looking for Team Manager - Reservation to join our dynamic team and embark on a rewarding career journey

• Oversee the reservation department and manage a team of reservation agents
• Monitor and manage room inventory to maximize occupancy and revenue
• Ensure accurate and efficient processing of reservations, including online bookings, phone reservations, and group bookings
• Respond to customer inquiries and resolve any issues or concerns related to reservations
• Collaborate with the sales team to develop pricing strategies, promotions, and packages to attract customers and drive bookings
• Maintain knowledge of hotel facilities, services, and room types to provide accurate information to customers during the reservation process
• Utilize property management systems (PMS) and reservation software to manage bookings, track availability, and generate reports
• Analyze reservation data and reports to identify trends, patterns, and opportunities for improvement
• Train and mentor reservation agents, providing guidance on reservation policies, procedures, and customer service
• Collaborate with other departments, such as front desk, housekeeping, and revenue management, to ensure seamless operations and guest satisfaction

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