Experience
4 - 7 yrs
Job Location
Mumbai, India
Vacancy
1
Designation
Team Lead
Job Type
ONSITE
Job Description
- Manage and supervise a team of support professionals to ensure timely resolution of customer complaints.
- Develop and implement process improvements to increase efficiency and effectiveness of support operations.
- Collaborate with cross-functional teams to resolve complex issues and enhance overall customer satisfaction.
- Analyze customer feedback and suggest changes to processes or procedures that can improve the customer experience.
- Train and mentor team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators (KPIs) to measure team success.
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