Experience
2 - 6 yrs
Salary (CTC)
₹5.2L - ₹5.8L
Job Location
Kolkata, India
Vacancy
1
Designation
Team Lead Operations
Job Type
ONSITE
Job Description
Roles and Responsibility
- Manage and oversee the implementation of short-term activities within the team.
- Deliver professional responsibilities focusing on excellence and operational efficiency.
- Supervise less experienced professionals, providing guidance and support.
- Analyze and resolve complex customer issues via phone, online chat, or text.
- Collaborate with production and distribution departments to ensure seamless customer service.
- Develop and implement process improvements to enhance day-to-day activities.
Job Requirements
- Comprehensive knowledge of CRM/IT enabled services/BPO industry practices and principles.
- Proven track record of delivering exceptional customer service and support.
- Strong leadership and management skills, with the ability to motivate and guide teams.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Ability to analyze data and make informed decisions to drive business growth.
- Experience with customer relationship management software and tools.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.