Roles and Responsibility

Manage and oversee daily operations to ensure efficiency and productivity.
Develop and implement process improvements to boost performance and customer satisfaction.
Lead and motivate a team of professionals to achieve operational excellence.
Collaborate with cross-functional teams to align with business objectives.
Analyze operational data to identify trends and areas for improvement.
Implement quality control measures to maintain high standards.

Job Requirements

Proven experience in operations management, preferably in a similar industry.
Strong leadership and communication skills, with the ability to motivate and guide teams.
Excellent problem-solving and analytical skills, with attention to detail.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong knowledge of CRM/IT enabled services/BPO operations and processes.
Experience working with international clients or teams is an advantage.

Team Leader Operations - International

Job Description