Being a Team Leader, you will manage the day-to-day planning and operations of your team
This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs)
As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules
You must be organized and be able to handle responsibility
A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow
Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department

We need someone who has the skills to call themselves a Leader
Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company
If you have managed customer facing matrices ( CSAT/NPS/QA) and willing to work different shifts - then we definitely want to talk to you

Team Leader

Job Description