Experience
6 - 11 yrs
Salary (CTC)
₹8.7L - ₹11.7L
Job Location
Mumbai, India
Vacancy
1
Designation
Team Lead
Job Type
ONSITE
Job Description
Strategic Focus
Responsible for building a high performing team to ensure service levels are met, and to prioritise and adapt work to align with organisational goals as directed
Champion continuous improvement initiatives, and support and adapt to changes in technology or process, to ensure that best practice is incorporated into the business
Establish and maintain strong working relationships with key internal and external stakeholders, building strong customer relationships, and actively anticipating staff and members needs
Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service
Operational Management
Ensure that all interactions and activities are oriented to the member experience
Ensure the team works within the agreed operating model and ensure all decisions are made within agreed authority limits
Plan and forecast execution of team workflow activities based on individual and team efficiency, as well as planned / unplanned absences, to maximise achievement of key performance targets
Cross skill team members to reduce single point sensitivity
Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required
Identify areas for process improvements, support best practice initiatives and participate in implementation processes to improve quality, performance and efficiency of the team
Ensure availability of, or be accountable to create, appropriate reporting to support business needs on monthly, weekly, daily, or ad hoc basis as required
People Leadership
Leading, motivating and developing a team of administration
Ensure all people management responsibilities are completed effectively and on time
Actively support and drive an organisational culture where employees are engaged and motivated to develop and meet their potential, career goals and the organisations goals
Promote a culture of high performance that values learning and a commitment to quality and customer centricity in line with MUFGs core values
Actively develop team members to perform in role, set goals and develop clear plans to achieve their personal goals and overall business objectives
Provide regular feedback, recognition, coaching and direction throughout the year to enhance performance and growth, and realign goals with changing business priorities
Develop, implement and maintain effective and transparent communication strategies to ensure team members are kept up to date with any organisational or legislative change
Governance Risk
Support and actively promote a proactive risk management and compliance culture within the team and ensure all risk and compliance reporting and assurance obligations are met
Ensure total compliance with statutory regulations including the mitigation of operational risk through the effective use of the incident management framework
Investigate, raise and resolve incidents where required via MUFGs risk tools
Maintain awareness of the regulatory environment with respect to team functions
Understand and respond to quality assurance reporting, and any daily or end of month reporting as and where required
Manage escalations and enquiries from internal and external stakeholders with urgency
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs
Experience Personal Attributes
Experience
6-9 Years of experience in financial services industry
Proven capability in leading, inspiring and creating a safe and engaging work environment to enable a high performing team
Proven customer focus and a strategic mindset
Strong MS Office skills in Word, Excel, PowerPoint
Knowledge of Superannuation including legislation and best practice
Previous experience in a supervisor, team coach or team leader capacity in operations
Personal Attributes
Ability to collaborate, bring people together and have shared outcomes
Capability to foster resilience and determination through the broader team
Communicates effectively and transparently with all stakeholders
Ability to prioritise, organise and forward plan to ensure SLAs are met
Innovative and proactive; always looks for ways to improve the way we work through services and processes
Ability to build high performing teams to deliver on key operational targets and service levels and plan, prioritise and adapt work to align with organisational goals
Ability to lead change and manage through ambiguity
Active leadership with the ability to motivate and engage staff and to create an environment that encourages innovation; develop people to meet their potential
Ability to build strong customer relationships and deliver customer centric solutions
Strong quality assurance and staff development focus
Ability to set clear goals to achieve outcomes, take accountability and ownership of actions and hold others accountable to meet commitments
Responsible for building a high performing team to ensure service levels are met, and to prioritise and adapt work to align with organisational goals as directed
Champion continuous improvement initiatives, and support and adapt to changes in technology or process, to ensure that best practice is incorporated into the business
Establish and maintain strong working relationships with key internal and external stakeholders, building strong customer relationships, and actively anticipating staff and members needs
Work within a dynamic, varied, complex and time critical environment to the highest quality standards without compromising risk and cost to service
Operational Management
Ensure that all interactions and activities are oriented to the member experience
Ensure the team works within the agreed operating model and ensure all decisions are made within agreed authority limits
Plan and forecast execution of team workflow activities based on individual and team efficiency, as well as planned / unplanned absences, to maximise achievement of key performance targets
Cross skill team members to reduce single point sensitivity
Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required
Identify areas for process improvements, support best practice initiatives and participate in implementation processes to improve quality, performance and efficiency of the team
Ensure availability of, or be accountable to create, appropriate reporting to support business needs on monthly, weekly, daily, or ad hoc basis as required
People Leadership
Leading, motivating and developing a team of administration
Ensure all people management responsibilities are completed effectively and on time
Actively support and drive an organisational culture where employees are engaged and motivated to develop and meet their potential, career goals and the organisations goals
Promote a culture of high performance that values learning and a commitment to quality and customer centricity in line with MUFGs core values
Actively develop team members to perform in role, set goals and develop clear plans to achieve their personal goals and overall business objectives
Provide regular feedback, recognition, coaching and direction throughout the year to enhance performance and growth, and realign goals with changing business priorities
Develop, implement and maintain effective and transparent communication strategies to ensure team members are kept up to date with any organisational or legislative change
Governance Risk
Support and actively promote a proactive risk management and compliance culture within the team and ensure all risk and compliance reporting and assurance obligations are met
Ensure total compliance with statutory regulations including the mitigation of operational risk through the effective use of the incident management framework
Investigate, raise and resolve incidents where required via MUFGs risk tools
Maintain awareness of the regulatory environment with respect to team functions
Understand and respond to quality assurance reporting, and any daily or end of month reporting as and where required
Manage escalations and enquiries from internal and external stakeholders with urgency
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs
Experience Personal Attributes
Experience
6-9 Years of experience in financial services industry
Proven capability in leading, inspiring and creating a safe and engaging work environment to enable a high performing team
Proven customer focus and a strategic mindset
Strong MS Office skills in Word, Excel, PowerPoint
Knowledge of Superannuation including legislation and best practice
Previous experience in a supervisor, team coach or team leader capacity in operations
Personal Attributes
Ability to collaborate, bring people together and have shared outcomes
Capability to foster resilience and determination through the broader team
Communicates effectively and transparently with all stakeholders
Ability to prioritise, organise and forward plan to ensure SLAs are met
Innovative and proactive; always looks for ways to improve the way we work through services and processes
Ability to build high performing teams to deliver on key operational targets and service levels and plan, prioritise and adapt work to align with organisational goals
Ability to lead change and manage through ambiguity
Active leadership with the ability to motivate and engage staff and to create an environment that encourages innovation; develop people to meet their potential
Ability to build strong customer relationships and deliver customer centric solutions
Strong quality assurance and staff development focus
Ability to set clear goals to achieve outcomes, take accountability and ownership of actions and hold others accountable to meet commitments
No Referrers Available
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