Experience
8 - 13 yrs
Salary (CTC)
₹4L - ₹5.4L
Job Location
Kolkata, India
Vacancy
1
Designation
Team Lead
Job Type
Not specified
Job Description
- Responding to customer inquiries and technical issues via phone.
- Diagnosing and troubleshooting technical problems with software and network systems.
- Guiding customers through step-by-step solutions, both remotely and over the phone.
- Documenting customer interactions, including problem descriptions, troubleshooting steps taken, and solutions provided.
- Collaborating with other team members and higher-level technical support teams when escalation is necessary.
- Ensuring timely and accurate resolution of customer issues while maintaining a high level of customer satisfaction.
- Educating customers on product features and best practices to enhance their overall experience.
- Keeping abreast of industry trends, technology updates, and product developments to provide up-to date technical assistance.
- Contributing to the creation and improvement of internal knowledge base resources.
- Escalation to the next level via email and updating the ticketing status.
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