Experience
4 - 9 yrs
Salary (CTC)
₹4L - ₹6.5L
Job Location
Bhubaneswar, India
Vacancy
1
Designation
Team Lead
Job Type
Not specified
Job Description
About the Role
We are looking for an experienced Team Lead Voice Process to manage a customer support team, drive team performance, and ensure excellent customer experience.
Key Responsibilities
- Lead and manage a Voice Process – Customer Support team.
- Drive team productivity and achieve performance targets.
- Monitor AHT, CSAT, Quality, and Productivity.
- Handle and resolve customer escalations.
- Manage team attrition and shrinkage.
- Conduct coaching, feedback, and performance improvement sessions.
- Maintain MIS reports and performance dashboards.
- Ensure process and quality compliance.
Mandatory Requirements
- Minimum 4 years of experience in Voice Process / Customer Support / BPO.
- Team Handling experience is mandatory.
- Strong experience in AHT & CSAT management.
- Escalation Management experience is mandatory.
- Good knowledge of customer service and voice process metrics.
- Strong communication and leadership skills.
- Candidates with immediate availability / up to 15 days' notice preferred.
Share CV: rakshashukla@policybazaar.com
Contact: Raksha Shukla – 8962509811
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.