Lead end-to-end implementation and support of Fluent Commerce OMS solutions.
Design scalable, API-driven, and event-based OMS architectures.
Define solution blueprints aligned with retail and eCommerce best practices.
Review solution designs, configurations, custom extensions, and integration patterns.
Ensure adherence to performance, security, scalability, and reliability standards.
Oversee integrations with enterprise and commerce systems including Payment gateways, ERP systems, Warehouse Management Systems, and eCommerce platforms.
Provide hands-on technical guidance, architecture support, and code reviews.
Drive Agile delivery practices, sprint planning, and execution.
Translate complex business requirements into robust technical designs and conduct technical and solution workshops with client stakeholders.
Provide production support guidance, incident triage, and root cause analysis.
Support pre-sales activities including solutioning, estimations, and RFP responses.

Job Requirements

Minimum 8 years of overall IT experience with enterprise systems.
At least 3 years of hands-on experience with Fluent Commerce OMS.
Strong understanding of order lifecycle management and distributed order management (DOM).
Expertise in returns, exchanges, cancellations, refunds, and inventory orchestration.
Experience with REST APIs, JSON, webhooks, and asynchronous integrations.
Excellent debugging, troubleshooting, and root cause analysis skills.
Hands-on experience working in Agile/Scrum delivery models.
Strong communication skills and ability to work with both technical and non-technical stakeholders.
Experience in omnichannel retail and large-scale eCommerce environments is preferred.
Exposure to cloud-native or microservices-based architectures is beneficial.
Prior experience in client-facing or consulting roles is advantageous.
Experience supporting production systems and high-availability platforms.

Team Lead, Fluent Commerce

Job Description