Tcs is hiring For Incident Management in Noida on 8th Aug 26

Job Role: Major Incident Management

Location: Noida
Experience: 6-12 Years

Key Responsibilities

• Manage and coordinate Major Incidents (P1/P2) from identification to resolution.
• Lead incident bridge calls and coordinate with cross-functional technical teams.
• Ensure timely communication to business stakeholders and leadership teams.
• Drive service restoration efforts and minimize business impact.
• Monitor incident progress and ensure SLA compliance.
• Conduct post-incident reviews and facilitate Root Cause Analysis (RCA).
• Identify recurring issues and work with teams to implement preventive measures.
• Maintain incident records, reports, and operational documentation.
• Support continuous improvement initiatives within Incident Management processes.

Required Skills

• 6-12 years of experience in IT Operations, Service Management, or Incident Management.
• Strong experience handling Major Incidents in a 24x7 production environment.
• Good understanding of ITIL Incident Management processes.
• Experience managing stakeholder communications during critical incidents.
• Ability to coordinate with multiple technology teams under high-pressure situations.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent verbal and written communication skills.

Thanks

mohamedzainab.siddiqha@tcs.com