Tcs hiring Major Incident Management For Chennai

Job Requirements*

• ITIL V3/ ITIL V4 Foundation, Proficiency in Written and Verbal communication is Must.

Key Responsibilities*

• Responsible for planning and coordinating all the activities required to perform,
  monitor, and report on the process
• Responsible for communicating with the Incident Process Owner
• Point of contact for all Major Incidents

• Responsible for the effective implementation of the "Incident Management" process and carries out the respective reporting procedure.
• Represent the first stage of escalation for Incidents
• Monitor the workload per Tier 1 Analyst
• Monitor the incidents to ensure that the Service Level Agreement is respected
• Identify, initiate, schedule and conduct incident reviews
• Ensure the closure of all resolved and end-user confirmed Incident records
• Provide guidance to the Incident Process Coordinators
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
• Participate in weekly on-call rotation