Process E xecuti v e

Track: BFS Ser v ice Deli v e r y - Loan Ser v icing Role Title: Proce s s Ex e cuti v e T y pical G rade: PE

Location: Onsite / O ffshore Reporting to: TL / T M

- Indi v id u a l s i n th i s r o le a r e r e s p on s i ble for f ir s t le v el pro c e s s i n g of l oa n s / o r der s / re q ue s t s an d c l ai m s a c r o s s t he loan s er vic ing l ife c y c le
- T he a ss o c i ate is e x pe c t e d to process items accurately and optimally i n a c c or d an c e w ith l a id do w n pro c e dur e s a n d m ai n ta i n req u i s i te s ta n dar d s of qu a lity a nd p r od u c t i v it y .
- Kno w ledge o n L o an Ser vi c i n g and c o m pon e nts, E s c row and No n -Es c r ow l oan s .
- Fa m i liar w ith k ey to p i c s l i k e n e w l oan s et up, f l o o d d e ter m ina t ion, M ortgage In s ura n c e & ta x , In v e s tor repo r t i n g , d o c u m ent i nde x ing, i m ag i ng a nd retr i e v al.

Pro c e ss i ng l oa n s /o r der s /req ue s ts or c la i m s as a s s i g ned by Team Lead
Achie v e I ndi vi dual SLA ta r ge t s for m etr i c s li k e A c c ur a c y , Pr o du c t i v it y , Vol u m e s a n d T A T .
Adhere n c e to t h e pr o c e dures pro v ided by the bu s in e ss , a l s o c a l led S O P (S t anda r d Oper a t i ng Pr o c edu r e)
Co m p l et i o n of all m a nda t ory a ss e s s m e n t/ c ert i f i c a t i o n s a s ap pli c ab l e to the s u p port e d b u s in e s s
Achie v e t he r equi r ed L ear n ing Health S c ore

Bu s i n e s s / C u s t o m er:

Lia i s e w ith i nter n al & e x ternal c li e nts
Seek f or a p pro v a l s fr o m i nter n al s t a k e h o lde r s w here v er r e q uired

Proje c t/Pro c e s s :

F i r s t le v el pro c e s s i n g of a s s i g ned tr a n s a c t io n s on any of the fol l o w ing t y pe s
- Q uality re v iew - appr a i s al re vi e w , BPO re v i e w , t i t l e r e v iew
- Verif i c at i on
- Infor m at i on s etup - L o an s et up , e s c row s etu p , M od s et u p, c l a im s et u p
- U pdat i n g of i n f or m a t i on

Tax Specialist

Job Description