System Engineer

Hiring | System Engineer (L1 Desktop & Windows Server)

Job Details

• Role: System Engineer L1 (Desktop + Windows Server Support)
  
• Open Positions: 1+
  
• Location:
  
• Dhirubhai Ambani International School (BKC, Mumbai) / Thane (W)
  
• Experience: 2 – 4 Years
  
• Shift: General / Rotational (as per requirement)
  
• Employment Type: Full-Time
  

Job Overview

We are looking for a System Engineer (L1) with hands-on experience in desktop support, Windows server administration, and basic networking. The candidate will be responsible for managing end-user support, troubleshooting infrastructure issues, and ensuring smooth IT operations.

Key Responsibilities

Desktop & End-User Support

• Handle incidents, service requests & first call resolution (FCR)
  
• Troubleshoot desktops, laptops, printers, scanners
  
• Provide technical support and issue resolution
  
• Install and configure MS Office (2016/2019), Outlook, Office 365
  
• Create and manage user profiles & desktop settings
  
• Perform routine maintenance and system upgrades
  
• Manage helpdesk tickets and prioritize issues
  
• Submit daily, weekly, and monthly reports
  

Windows Server & Infrastructure Support

• Support Windows Servers (2012/2016/2019)
  
• Troubleshoot server hardware, OS, and basic network issues
  
• Monitor servers, firewall, network devices, and backups
  
• Perform regular maintenance (Local/UAT/Production servers)
  
• Assist in Disaster Recovery (DR) planning and execution
  
• Coordinate with vendors, ISPs, and cloud teams (Azure)
  
• Maintain IT inventory, licenses, and documentation (MIS/SOPs)
  
• Support email systems and enterprise applications
  

Required Skills

• Strong knowledge of Desktop Support / End User Support
  
• Basic knowledge of Windows Server Administration
  
• Understanding of Networking (Switches, Routers, Firewall)
  
• Experience with Office 365 & Outlook configuration
  
• Knowledge of software installation & troubleshooting
  
• Familiarity with helpdesk/ticketing tools
  
• Basic PowerShell scripting (optional)
  

Candidate Profile

• Experience: 2–4 years
  
• Qualification: Diploma / B.Sc / BCA / B.E (IT/Computers/Electronics) / Any Graduate
  
• Strong problem-solving and multitasking skills
  
• Good communication and teamwork ability
  
• Self-motivated and proactiveRole & responsibilities

Preferred candidate profile