Job Description
Skills:
Good understanding of IT knowledge
IT Infra servers win & unix
Excellent communication skills
Note: We need good stability candidates with excellent communication and only female candidates.
Detailed :
Ability to monitor the infrastructure alerts and take action to resolve the events
Escalate to business as needed
Perform Health checks to ensure the start & end of business hours
To have knowledge on IT infrastructure able to bridge calls to the business incase of known incidents
Ability to work in shifts 24 x 7
Sound knowledge & hands on experience on WIN & Unix L1 skill
Ability to communicate to users over telephone e-mail communication in English
Have knowledge on handling ITSM services such as Service now , Jump , HP ITSM added advantage
Ability to multitask on different process & schedulers like Ctrl-m , Autosys
IT knowledge, IT Infra servers win & unix, infrastructure alerts, Health checks , IT infrastructure , WIN & Unix L1 skill, ITSM services such as Service now , Jump , HP ITSM , Ctrl-m , Autosys .
Mandatory Key SkillsUnix,Jump,ITSM,Ctrl-m,Autosys,System Engineering,IT infrastructure,ServiceNow*